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Senior Microsoft Dynamics 365 CRM Specialist

Position Overview:

We are seeking an experienced Senior Microsoft Dynamics 365 CRM Specialist to lead the design, development, and implementation of CRM solutions that drive our business goals. If you have a passion for optimizing business processes and a deep understanding of Dynamics 365, we’d love to hear from you.

Key Responsibilities:

• Design, configure, and deploy Dynamics 365 CRM solutions.
• Lead CRM improvement projects from concept to completion.
• Collaborate with stakeholders to gather requirements and translate them into technical solutions.
• Optimize and customize CRM systems for enhanced user experience and business performance.
• Provide leadership and guidance to junior team members.
• Ensure data integrity, system enhancements, and perform troubleshooting as needed.
• Stay updated on the latest features and best practices of Dynamics 365.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Minimum of 3 year’s experience with Microsoft Dynamics 365 CRM.
• Strong understanding of CRM best practices and system integration.
• Proficiency in Microsoft Power Platform, SQL, and other related technologies.
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills.

Preferred Skills:

• Experience in a leadership role within a CRM-focused team.
• Microsoft Dynamics 365 certifications.
• Experience with customer service modules and automated workflows.

CVs should be submitted to sumanthiran@topex-trading.com.au, with the applied position mentioned in the subject line.