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applicants

Arimac is on the lookout for a young and dynamic individual to join our team as a Associate Support Engineer! If you're eager to grow in a vibrant, high-energy environment where innovation meets impact, this is your chance to be part of something truly exciting!

Responsibilities:

• Provide Ll and L2 technical support for FinTech applications and infrastructure.
• Diagnose and resolve payment gateway, transaction processing, and API-related issues.
• Troubleshoot and debug backend services, microservices, databases, and network issues.
• Work with banking partners, payment aggregators, and regulatory bodies to resolve integration issues.
• Monitor and maintain CI/CD pipelines for deployment automation using Jenkins, GitHub Actions, or CitLab CI/CD.
• Assist in containerized deployments using Docker and Kubernetes.
• Manage cloud infrastructure (Azure, AWS. or CCP) to ensure high availability and scalability
• Support log management and observability using Grafana, Prometheus, or ELK stack.
• Perform infrastructure troubleshooting, ensuring uptime and optimal performance
• Assist in automating infrastructure provisioning with tools like Terraform or Ansible
• Monitor system logs, alerts, and dashboards to detect and resolve issues proactively.
• Perform root cause analysis (RCA) and document resolutions for recurring incidents.
• Work with DevOps and Security teams to implement recovery plans and security fixes
• Ensure zero-downtime deployments and rollback strategies for high-risk changes
• Work with Security & Compliance teams to enforce security best practices (e.g. ISO 27001, PCI DSS).
• Monitor and optimize system performance, performing stress testing and load balancing
• Enforce access control policies and IAM (Identity and Access Management) best practices.
• Maintain detailed records of support tickets, troubleshooting steps, and incident reports.
• Collaborate with backend, frontend, QA, and DevOps teams to ensure seamless releases
• Document and enhance FAQs, SOPs, troubleshooting guides and automation scripts
• Participate in post mortem analysis and continuous improvement initiatives.

Qualifications:

• Bachelor's Degree in IT, Computer Selence, or a related field.
• Certifications in AWS, Azure, Kubernetes, or FinTech security
• 2+ years of experience in technical support, application support, or Devops roles.
• Experience with FinTech systems, digital payments, or banking integrations
• Hands-on experience with Linux, SQL REST APIs, and debugging tools.
• Experience managing cloud services (Azure, AWS, GCP) and cloud networking
• Strong knowledge of CI/CD, Kubernetes, Docker, and microservices architectures.
• Familiarity with logging & monitoring tools (Prometheus, Crafana, ELK Stack New Relic, etc.).
• Understanding of security best practices for cloud environments. IAM, and DevSecOps.
• Basie scripting skills in Bash, Python, or PowerShell.
• Ability to work in a fast paced FinTech environment and provide on call support if required